sana101
Frequently Asked Questions

sana101 requires a valid government-issued photo ID to complete KYC (Know Your Customer) verification. Accepted documents include a Bangladesh National ID card, a valid passport, or a driving licence. You may also be asked to provide proof of address or a screenshot of your payment method (for example, your bKash or Nagad account screen) during the verification process.

Account verification on sana101 is typically completed within 24 hours of submitting your documents. During peak periods — such as major BPL or IPL match days — it may take up to 48 hours. Our support team reviews every submission manually to ensure accuracy. You will receive a confirmation notification once your account has been successfully verified.

To reset your sana101 password, visit the login page and click the "Forgot Password" link. Enter the email address associated with your account, and a secure password reset link will be sent to that address within a few minutes. If you do not receive the email, check your spam folder or contact support@sana101 for assistance.

No. sana101 strictly prohibits duplicate accounts. Each player is permitted to hold one account only. If duplicate accounts are detected, sana101 reserves the right to close all associated accounts and forfeit any bonuses or winnings accrued across those accounts. If you have accidentally created a second account, contact support@sana101 immediately to resolve the situation.

To deposit via bKash on sana101, log in to your account, navigate to the Deposit section, and select bKash as your payment method. You will be provided with a merchant bKash number and a reference code. Open your bKash app, choose "Send Money" or "Payment", enter the provided number and the exact deposit amount, and use the reference code in the transaction note. The deposit is credited to your sana101 wallet almost instantly in most cases.

Deposits made via bKash or Nagad on sana101 are processed in real time and typically appear in your account balance within 1 to 5 minutes. If your deposit has not been credited after 15 minutes, please contact our support team at support@sana101 with your bKash or Nagad transaction ID and the deposit amount in BDT so we can investigate promptly.

The minimum deposit amount on sana101 is ৳200 BDT, applicable across all supported payment methods including bKash, Nagad, Rocket, and Upay. There is no maximum deposit cap under normal account conditions, although players who have set a voluntary deposit limit through our responsible gaming tools will be subject to the limit they have chosen.

The minimum withdrawal amount on sana101 is ৳500 BDT. Withdrawals are processed to the same payment method used for the most recent deposit — for example, if you deposited via Nagad, your withdrawal will be sent to your Nagad wallet. Your account must be fully verified (KYC complete) before any withdrawal can be processed.

Most withdrawals on sana101 to bKash, Nagad, or Rocket are processed within 1 to 12 hours of the request being submitted. Bank transfers to Dutch-Bangla Bank, BRAC Bank, Islami Bank, Sonali Bank, or City Bank may take 1 to 3 business days. First-time withdrawals may take slightly longer due to the additional security checks performed on new withdrawal requests.

sana101 does not charge platform-side fees on deposits or withdrawals. However, your payment provider — for example, bKash or your bank — may apply their own transaction fees in accordance with their standard fee schedule. sana101 has no control over third-party provider fees, so we recommend checking with your payment provider if you are unsure about charges on their end.

Yes. sana101 offers a comprehensive cricket betting market that includes the Bangladesh Premier League (BPL), the Indian Premier League (IPL), ICC T20 World Cup, and bilateral series featuring the Bangladesh Tigers. Betting markets typically include match winner, top batsman, top bowler, total runs, and live in-play options during matches.

Yes. sana101 is fully optimised for mobile browsers on both Android and iOS devices. The platform is accessible through any modern smartphone browser without requiring a separate app download. The mobile experience includes the full range of sports betting markets, live casino games, and slots, along with deposit and withdrawal functionality via bKash, Nagad, and Rocket.

sana101 offers a wide selection of games and betting products. The sports betting section covers cricket, football, kabaddi, and international sporting events. The casino section features live dealer games powered by providers such as Evolution Gaming and Ezugi, including live roulette, baccarat, and blackjack. The slots section offers titles from Pragmatic Play, NetEnt, Microgaming, and Spribe, among others.

Yes. All games available on sana101 are supplied by reputable third-party software providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, and Spribe — whose products are independently tested for fairness and use certified Random Number Generator (RNG) technology. sana101 does not host any in-house-developed games; all titles come from established, internationally recognised studios.

The RTP on sana101 slots varies by game and is determined by the software provider that developed the title, not by sana101 itself. Most slots from providers like Pragmatic Play and NetEnt carry RTPs in the range of 94% to 97%. Individual game RTPs are typically published in the game's information or paytable section. Higher RTP generally means better theoretical returns to the player over a large number of spins.

sana101 offers a welcome bonus to newly registered players who make their first deposit. The specific terms — including the bonus percentage, maximum bonus amount in BDT, and applicable wagering requirements — are displayed on the promotions page at the time of your first deposit. Welcome bonuses are subject to change, so we recommend reviewing the current offer when you register your account.

Wagering requirements specify how many times you must wager a bonus amount before any winnings derived from it can be withdrawn. For example, if you receive a ৳1,000 bonus with a 20x wagering requirement, you must place ৳20,000 in total bets before the bonus-derived winnings become withdrawable. Specific wagering requirements for each promotion on sana101 are stated in the individual promotion's terms and conditions.

sana101 periodically offers free spins on selected slot titles and cashback promotions for sports bettors. These promotions are updated regularly and may coincide with major sporting events such as the BPL season, the IPL, or the ICC T20 World Cup, as well as cultural occasions like Eid and Pohela Boishakh. Current active promotions are always visible on the promotions section of the platform after logging in.

Whether a bonus on sana101 can be used across both sports betting and casino games depends on the specific promotion. Some bonuses are product-specific — for example, a cricket welcome bonus may only count wagers placed on cricket markets toward the wagering requirement. Others are platform-wide. Always check the individual promotion's terms and conditions to understand which game categories contribute to wagering completion.

sana101 rewards its most active players through an ongoing loyalty programme. As you wager across sports, casino, and slots products, you accumulate points that can unlock higher VIP tiers, tailored reload bonuses, faster withdrawal processing, and dedicated account management. Full details of the current loyalty tier structure and point-earning rates are available on the promotions section of the platform once you are logged in.

sana101 uses 256-bit SSL/TLS encryption to protect all data transmitted between your device and the platform. Account passwords are stored using industry-standard cryptographic hashing — never in plain text. All financial transactions are processed through established payment partners. The platform also employs continuous fraud monitoring and offers two-factor authentication (2FA) for additional account security.

To enable two-factor authentication on your sana101 account, log in and navigate to your account security settings. Select the 2FA option and follow the on-screen instructions to link an authenticator app or receive verification codes via SMS. Once enabled, a one-time code will be required every time you log in, providing a strong second layer of protection against unauthorised access to your account.

The minimum age to register and play on sana101 is 18 years. sana101 operates a strict 18+ policy and requires all players to complete identity verification to confirm their age. Accounts where age cannot be verified, or where a player is found to be under 18, will be suspended immediately and any funds held pending review. Underage gambling is strictly prohibited on the sana101 platform.

If you feel that gambling is becoming a problem, contact sana101 support at support@sana101 at any time and request a self-exclusion. Our team operates 24/7 and will process your request as a priority, typically within one hour. Self-exclusion periods range from one month to indefinite. During any self-exclusion period, your account is fully blocked and you cannot log in, deposit, or place bets.

Yes. sana101 allows you to set daily, weekly, or monthly deposit limits on your account. Contact support@sana101 to configure a limit in BDT that suits your budget. Requests to decrease a deposit limit are applied immediately. Requests to increase a limit are subject to a mandatory 7-day cooling-off period before the higher limit becomes active, ensuring that impulsive decisions cannot lead to immediate increases in financial exposure.