Responsible
Gaming at sana101

1. Our Commitment to Responsible Gaming

sana101 operates with the firm belief that a safe, transparent, and player-centred environment is the foundation of a trustworthy betting platform. Our responsible gaming programme is not a regulatory checkbox — it is a genuine, ongoing commitment to the wellbeing of every player who joins our platform from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and across Bangladesh.

We recognise that the vast majority of our players enjoy cricket betting, live casino, and slots as a recreational activity without any difficulty. However, we also understand that for a small number of individuals, gambling can become problematic. sana101 is committed to providing the tools and resources that empower players to make informed choices, set clear boundaries, and seek help when they need it.

Our responsible gaming framework encompasses age verification, deposit and wagering limits, session time controls, self-exclusion mechanisms, and direct pathways to professional support. These tools are built into the sana101 platform and are accessible to every registered player at any time through their account settings or via our 24/7 support team.

2. 18+ Age Restriction

sana101 operates a strict 18+ age policy. Access to the platform, including account registration, deposits, and participation in any betting or casino activity, is absolutely prohibited for individuals under the age of 18. This is a non-negotiable requirement that applies to every player regardless of location within Bangladesh or otherwise.

2.1 Age Verification Process

All players are required to complete identity verification (KYC) before making a withdrawal or accessing full platform features. This process includes submitting a valid government-issued identification document — such as a National ID card or passport — which allows sana101 to confirm that the applicant is 18 years of age or older. Accounts where age cannot be confirmed will be suspended pending verification, and any funds deposited during that period will be held until the verification is resolved.

2.2 Suspected Underage Access

If sana101 has reasonable grounds to suspect that a registered player may be under the age of 18, the account will be immediately suspended and a full identity review will be initiated. Any winnings accrued during a period of suspected underage activity may be withheld pending the outcome of that review. Players who knowingly assist a minor in accessing the platform may have their own accounts terminated.

3. Recognising Signs of Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise in oneself. sana101 encourages all players to periodically review their gambling habits honestly. The following self-assessment questions are designed to help you reflect on whether your gambling remains within healthy boundaries.

If you answered "yes" to two or more of the questions above, it may be a sign that gambling is beginning to have a negative effect on your life. We strongly encourage you to use the tools described in the sections below and to contact the sana101 support team or an independent counselling service for confidential guidance.

4. Self-Exclusion

Self-exclusion is one of the most effective tools available to a player who feels that their gambling has become difficult to control. When you activate self-exclusion on your sana101 account, access to the platform is blocked for the duration of the exclusion period you select. During this time, you will be unable to log in, deposit funds, or place bets.

4.1 How to Request Self-Exclusion

To activate self-exclusion on your sana101 account, contact our support team directly at support@sana101. Our team is available 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6). Please include your registered username and the exclusion period you wish to apply. Self-exclusion requests are processed as a priority and are typically actioned within one hour of receipt.

4.2 Exclusion Period Options

sana101 offers the following self-exclusion periods to accommodate a range of player needs:

• Short-Term Exclusion: 1 month, 3 months, or 6 months — suitable for players who wish to take a structured break and reassess their habits.
• Long-Term Exclusion: 1 year or 5 years — recommended for players whose gambling has become a significant concern.
• Indefinite Exclusion: A permanent block with no pre-set end date, requiring a formal review process before any reinstatement can be considered.

4.3 Reinstating Your Account

At sana101, we take self-exclusion seriously. Reinstatement requests are not actioned immediately upon expiry of an exclusion period. A mandatory 7-day cooling-off period applies after the exclusion period ends, during which sana101 will not reactivate the account even if requested. Players seeking reinstatement after a long-term or indefinite exclusion will be asked to confirm they have sought appropriate support and are in a position to gamble responsibly before access is restored.

5. Deposit & Spending Limits

Managing the amount of money you deposit into your sana101 account is one of the simplest and most practical ways to keep your gambling within a budget you are comfortable with. sana101 provides flexible deposit limit tools that put you in direct control of your spending.

5.1 Setting a Deposit Limit

You can request a deposit limit on your account at any time by contacting our support team at support@sana101. Limits can be configured as a daily, weekly, or monthly maximum deposit amount denominated in BDT. For example, you might choose to set a monthly deposit cap of ৳5,000 or ৳10,000, ensuring that your total top-ups across bKash, Nagad, Rocket, or Upay cannot exceed that amount within the defined period.

5.2 Decreasing and Increasing Limits

Requests to decrease a deposit limit are applied immediately — the lower limit takes effect as soon as our team processes your request. Requests to increase a deposit limit are subject to a 7-day cooling-off period before the higher limit becomes active. This asymmetric approach is intentional: it ensures that a decision made impulsively in a high-stakes moment cannot immediately translate into a larger financial exposure.

5.3 Loss Limits and Wagering Limits

In addition to deposit limits, sana101 can configure loss limits — a maximum amount you are willing to lose over a defined period — and wagering limits, which cap the total amount staked across all bets within a given timeframe. Contact support@sana101 to discuss which combination of limits best suits your situation.

6. Time-Out & Cooling-Off Periods

Sometimes a short break is all that is needed to reset perspective and return to gambling in a healthier mindset. The sana101 time-out feature allows you to temporarily deactivate your account for a defined short period without committing to a full self-exclusion.

6.1 Available Time-Out Periods

Time-out periods available on request include 24 hours, 48 hours, 1 week, and 2 weeks. During a time-out period, your account is suspended and you cannot log in, deposit, or place bets. Any pending withdrawals will continue to be processed normally. Your account data and balance are preserved throughout the time-out period.

6.2 Session Time Reminders

sana101 recommends that all players set personal session time limits as part of a healthy gambling routine. You can request that our support team configure session duration reminders on your account, which will alert you when a session has reached a defined length. Taking regular breaks — stepping away from the screen, assessing your current balance, and deciding consciously whether to continue — is one of the most effective habits for maintaining responsible play over the long term.

6.3 Reality Checks

A reality check is a periodic on-screen notification that reminds you how long you have been playing in the current session and displays a summary of your net position (total wagered versus total returned) during that session. Reality checks are available on request and serve as a useful counterweight to the immersive nature of live casino and slots games.

7. Support Resources

sana101 believes that no player should face gambling-related difficulties alone. Our internal support team is available around the clock, and we actively encourage any player who is concerned about their gambling to reach out without hesitation. All communications with the sana101 responsible gaming team are handled with complete confidentiality.

7.1 Contacting sana101 Support

For any responsible gaming query — whether you want to activate self-exclusion, adjust your deposit limits, request a time-out, or simply talk through your concerns — contact us at support@sana101. Our support team is staffed 24/7 at Bangladesh Standard Time (UTC+6) and will treat all responsible gaming communications with the highest priority and absolute discretion.

7.2 Independent Support Organisations

In addition to sana101's internal support, we encourage players to seek help from independent counselling and addiction support services. Speaking with a trained counsellor who specialises in gambling-related issues can be invaluable. Many organisations offer free, confidential telephone and online counselling services that are accessible from anywhere in Bangladesh. A simple internet search for "gambling addiction support Bangladesh" or "problem gambling helpline" will surface a range of resources available to you.

7.3 Supporting Someone Else

If you are a family member or friend of someone who you believe may have a gambling problem, sana101 encourages you to seek guidance on how to have a supportive conversation with them. Many of the independent support organisations mentioned above also provide resources for people who are concerned about a loved one's gambling behaviour. You can also contact us at support@sana101 to report a concern about another account holder, and our team will handle the matter sensitively and in accordance with our responsible gaming procedures.

8. Parental Controls

If you share a device — a smartphone, tablet, or computer — with minors, it is your responsibility as an adult to ensure that children cannot access the sana101 platform. sana101 strongly recommends that all players who live with or care for children take the following precautions:

• Log out after every session: Always log out of your sana101 account when you have finished playing, particularly on shared devices.
• Use device-level PIN or biometric locks: Enable a screen lock on any device used to access the platform so that children cannot access your account without your knowledge.
• Do not save login credentials on shared devices: Avoid using your browser's auto-fill or password-save features on any device that a minor might use.
• Install parental control software: A number of parental control applications are available for Android and iOS devices that can restrict access to gambling websites and apps. We encourage parents and guardians to explore these options as an additional layer of protection.
• Educate children about gambling risks: Having an age-appropriate conversation with children about the risks associated with gambling is one of the most effective preventive measures available to parents and guardians.

If you have reason to believe that a minor has accessed or attempted to access your sana101 account, please contact us immediately at support@sana101 so that appropriate action can be taken without delay.